Return & Refund Policy

At VLEYAN, we want you to be satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

• The item must be unused and in its original packaging
• The item must be in the same condition as received
• Proof of purchase (order number) is required

2. Non-Returnable Items

Please note that the following items are not eligible for return or refund:

• Customized or personalized dolls, unless they arrive damaged or defective
• Items that have been used, altered, or damaged by the customer

3. Return Process

To initiate a return, please contact us at:

📧 Email: vleyancom@gamil.com

Please include the following information in your email:

• Your order number
• A brief description of the issue (if applicable)
• Photos of the product (if damaged or defective)

After reviewing your request, we will provide you with the return address of the nearest overseas warehouse.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service to ensure safe delivery

5. Refunds

Once we receive and inspect your returned item:

• Your refund will be processed within 5 business days
• The refund will be issued to your original payment method
• Depending on your bank or payment provider, it may take additional time for the refund to appear

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will offer a replacement or full refund.

7. Contact Us

If you have any questions about returns or refunds, feel free to contact us:

📧 vleyancom@gamil.com